TickittyTickitty Support
A little help.
Need a hand with Tickitty? Email support@tickitty.app.
Include your device, operating-system version, Tickitty build number and what happened. Hide private task details in screenshots. Never send passwords, Apple verification codes or API keys.
Missing tasks or sync problems
Check your selected project, filters, completed tasks, archived projects and Trash. For sync between your own devices, check the intended iCloud account and internet connection. Open Tickitty on both devices and allow changes to arrive.
Avoid reinstalling or clearing data while investigating. Tell us which device still has the correct information. Do not delete a shared project to troubleshoot it.
Imports and attachments
Tell us the source app or file format and the error message. Please use a small, sanitised example rather than sending your entire task export. Keep Todoist API tokens private.
Notifications and calendars
Review Tickitty’s device permissions and notification settings, including Focus. In Tickitty Settings, check Calendar and select the calendars you want to display.
Assistant
The Assistant is currently being tested privately. Include the error message and whether the issue occurs in Settings or the Assistant screen. Do not email sensitive task content or connection credentials.
Beta feedback
You can also use Send Beta Feedback from Tickitty’s page in TestFlight. The public App Store release and subscription offer are still being prepared.
Privacy enquiries
Use the same support address to ask about information you have sent us or request its deletion. We may need to verify the request. Support cannot necessarily access information held only on your device or in your personal iCloud account.